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Dr. Bob is Robert Hsiung, MD,
bob@dr-bob.orgShown: posts 1 to 5 of 5. This is the beginning of the thread.
Posted by mair on March 11, 2005, at 13:49:48
I recently took my car in to be serviced because the check engine light came on. When I went to pick it up I was told that there was an inexpensive repair which might work, but that it was more likely that I would need a new transmission. My transmission had an 80K warranty and my car had over 83K miles on it. My dealer told me they had placed a call to the manufacturer to see if they would pick up all or part of the cost. My dealer called me up yesterday to tell me that the manufacturer was sending them a new transmission and was going to cover all costs associated with the installation.
I was pleasantly shocked out of the trough I fell into after finding out that I might have to buy a new transmission for the one car in my family (out of 3) which is not a constant maintenance headache.
Not at all to look a gift horse in the mouth, but it still begs the question why.
This is the first time I've owned a car of this type so it's not like I've been a good long time customer of either the manufacturer or the dealer.
Any ideas?
Mair
Posted by Gabbi-x-2 on March 12, 2005, at 17:23:07
In reply to Why would a car company do this?, posted by mair on March 11, 2005, at 13:49:48
Gee, I think they've stumped everyone Mair..
Posted by Dinah on March 14, 2005, at 7:46:18
In reply to Why would a car company do this?, posted by mair on March 11, 2005, at 13:49:48
Well, does this fill you with the desire to BE a long time customer? :)
I had a similar thing happen to me, where my car company replaced a transmission or something expensive outside the warranty period. I remembered it when I went car shopping.
Posted by mair on March 14, 2005, at 9:55:23
In reply to Re: Why would a car company do this? » mair, posted by Dinah on March 14, 2005, at 7:46:18
I'm sure you're right. It's just that I think a new transmission costs far more than the profit margin on a new car.
Obviously, however, I'm thrilled.
Posted by kid47 on March 14, 2005, at 11:33:41
In reply to Why would a car company do this?, posted by mair on March 11, 2005, at 13:49:48
Sometimes, but unfortunately not often enough, people (and corprorations) will do the right thing. (although I'm sure in this case some particular study has shown them that in the longer term this is a profitable action for them) Maybe a well deserved good karma payback for you. Whatever the reason I'm glad it worked out for you.
peace
kid
This is the end of the thread.
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